Corporate Policies BELT Services

BELT Speaking Services

• Calendar Booking

• • Invitation and Scheduling:
    • Client administrators on the BELT Dashboard can invite test takers to schedule a BELT Speaking appointment via the calendar system.
    • Test takers will receive an email with a scheduling link, active for 72 hours.
    • Appointments can be booked up to 2 weeks in advance.
  • Booking Hours:
    
    • Calendar bookings are available from Monday to Friday from 8:00 AM to 11:45 AM and from 1:00 PM to 4:00 PM.
    • A same-day booking policy allows test takers to book appointments up to 2 hours before the scheduled time.
    • Each 15-minute time slot is allocated to one test taker.
  • Missed Call:
    
    • A missed call can occur due to the following circumstances:
      • A test taker does not respond to the call.
      • A test taker does not have the necessary PDF document open and visible at the time of their test.
      • A poor connection issue interferes with the quality of the evaluation.
    • The missed call procedure is as follows:
      • Within 15 minutes of the missed call, the client and test taker will receive an email indicating the reason for the missed call. This email will also include the link to reschedule.
      • The candidate is allowed one reschedule before additional charges are applied.
  • Canceled Appointments: All cancellations will be communicated to the test taker via email with a copy to the client. A BELT Speaking appointment can be canceled by the Evaluations Department if:
    • The test taker has a BELT Speaking result less than 3 months old.
    • The test taker did not provide a contactable phone number for the evaluation.
    • The evaluation was unable to be completed due to interference issues that affected the quality of the call.

      If a call is canceled due to connection issues, the Evaluations Department will provide alternative testing options to ensure a smooth evaluation experience at no additional cost.

      If a test taker needs to cancel their appointment, they must email evaluations@idiomacr.com at least 2 hours prior to the scheduled time. Cancellations made less than 2 hours before the appointment will be treated as a missed session and may result in additional charges.

• Relámpago Sessions: A Relámpago BELT Speaking session facilitates the assessment of large groups of candidates within a shorter time frame. During such sessions, multiple evaluators will be assigned to the client’s list of test takers, enabling simultaneous evaluations. These sessions can be conducted via phone call or Zoom; however, Zoom evaluations will incur an additional cost.

• • Procedure:
    • Test Taker Information Submission: The client indicates preferred dates and times for testing and provides a comprehensive list of candidates to be tested. The list must include names, email addresses, and phone numbers (if evaluations are to be conducted via phone call) of the candidates. The client is responsible for providing accurate information for each test taker. Idioma Internacional will not be responsible for any missing or incorrect information.
    • Testing Plan Creation: The Evaluations Department creates the testing plan with the information provided and includes the specific date and time each test taker is scheduled for testing. Test takers may be scheduled from Monday to Friday between the hours of 8:00 am to 5:00 pm. If an alternative schedule is needed, this can be coordinated with the Evaluations Department with 72 hours advanced notice. Upon completion, the testing plan is sent to the client via email.
    • Internal Communication and Confirmation: The client ensures proper communication with candidates to confirm their availability for the scheduled call. Additionally, the client reviews the proposed testing plan with the Evaluations Department to verify it aligns with their needs. If adjustments are necessary, they can be implemented accordingly.
    • Pre-Session Communication: Upon confirmation and finalization of the testing plan, the Language Evaluation Specialist will email the test takers at least 24 hours before their testing session with:
      • A guidebook detailing the testing process.
      • A PDF document that candidates must have open and visible during their evaluation.
      • Their specific time slot and Zoom link, if applicable.
    • Post-Session Communication: Full results will be provided by the evaluations department 24 business hours after completion of the scheduled sessions.

• • Rescheduling:
    If a candidate is unable to attend their scheduled call due to last-minute schedule changes or if they do not pick up the call when contacted, an email will be sent to reschedule the session. The session may take place as follows:
    • Will be rescheduled to a different time slot during the same testing session.
    • Will be rescheduled for a make-up Relámpago session on a different day.

• • Make-Up Sessions:Only one make-up Relámpago session will be provided. Any candidate who fails to attend the make-up session will need to sign up for a BELT Speaking appointment using the calendar.

• Quality Assurance for BELT Speaking Services

• • Evaluator Standards: All evaluators are native English speakers who have undergone thorough training of the Common European Framework of Reference for Languages. All evaluators undergo a training and auditing process to ensure accurate evaluations. Specifically, all evaluators:
    • Undergo monthly calibration sessions.
    • Participate in quarterly performance reviews.
    • Are audited multiple times each quarter.
    • Are audited whenever they take part in a Relámpago session.

Benchmark Testing Services

• Procedure:
  • Invitations: The Evaluations Department will invite selected candidates to participate in the benchmark evaluation. To ensure timely processing, evaluations must be completed within 15 days of the invitation.
  • Reporting: Clients receive a statistical report of the overall results for each candidate within five business days after the initial benchmark period has ended. The Evaluations Department will coordinate a meeting with the sales representative to discuss customized training options based on the benchmark findings.
  • Billing Conditions:
    • For candidates who do not enroll in training, a fee will be applied for the benchmark test as listed in the price table found under Billing and Payments.
    • The fee will be charged 60 natural days after the start of lessons.
    • For candidates who proceed to enroll in training, the benchmark evaluation is offered at no cost.

Management of BELT Services

Resets

Client administrators and recruiters are permitted to conduct resets on the BELT Dashboard to assist test takers who encounter technical issues during the evaluation, causing them to exhaust all three attempts without completing the evaluation.

Types of Resets:

• BELT Speaking Reset: This reset eliminates the scheduled appointment and allows the client to reinvite the test taker to reschedule their evaluation.
• BELT Receptive Skills Reset: This reset returns the number of attempts to zero, allowing the test taker to complete any pending sections that they were unable to complete due to technical difficulties.

Restrictions

A reset cannot be performed if a complete result is already available on the platform. In such cases, please contact evaluations@idiomacr.com for assistance. If the test shows that the candidate has answered all the questions, a reset is not allowed. To retake the test, a new invitation must be issued, which will incur an additional charge.

Results

Results are provided in accordance with the Common European Framework of Reference for Languages (CEFR). The BELT Tests determine the following English levels: No Proficiency, A1, A2, B1, B1+, B2, B2+, C1, and C2. Please visit the Idioma website linked here for a description of each CEFR level.

Clients can view a color-coded system indicating the candidate’s proficiency strength within the received CEFR level. The color-coded system is as follows:

• Red: low range for the level
• Black: mid range for the level
• Green: high range for the level

Results are delivered as follows:

• BELT Receptive Skills: Results are available immediately after completing the evaluation.
• BELT Speaking: Results are available within 1 hour of completing the evaluation.
• BELT Writing: Results are available within 24 business hours of completing the evaluation.

Management of Requests

Accommodations Request

Accommodations are modifications or adjustments provided to test takers with medically-documented needs to ensure they have an equal opportunity to perform during evaluations. To request an accommodation, clients must contact the Evaluations Department at evaluations@idiomacr.com at least 48 hours prior to the desired evaluation. Requests must include pertinent documentation, such as an epicrisis or medical recommendation, regarding the test taker’s special needs and the necessary accommodations. The documentation must include the test taker’s full name and ID number.

Audit Request

All BELT Speaking evaluations are conducted via phone call or Zoom and recorded for quality assurance purposes. Recordings are intended solely for internal use by Idioma Internacional for performance reviews and randomized audits.

If clients would like to contest any result they can request an audit by contacting the Evaluations Department at evaluations@idiomacr.com. The request must be within three months of the completed evaluation and can take up to 72 business hours to be completed.

An audit request can be made for individual test takers or for an entire testing session. If a request is made to audit an entire testing session, up to 10% of calls that have not been previously audited will be selected at random to review. For sessions of 200 candidates or more, up to 5% of calls may be audited.

What We Commit To

• Accuracy Verification: We commit to thoroughly reviewing the test taker’s results to ensure that scoring is accurate and consistent with the CEFR scale. We verify the integrity and quality of the call recording used for the assessment.
• Detailed Report: We provide detailed feedback on any identified discrepancies and the actions taken to correct them if necessary.
• Transparency: We commit to full transparency throughout the audit process, keeping clients informed of progress and findings.

• Outcome Guarantees: We cannot guarantee that the audit will result in a change to the test taker’s score.
• Financial Compensation: We do not provide financial compensation for any discrepancies or issues identified during the audit.
• Immediate Resolution: While we aim to complete audits promptly, we cannot commit to immediate resolution due to the detailed nature of the process.

Possible Outcomes of the Audit

• Score Adjustment: If discrepancies are found, the test taker’s score may be adjusted to reflect the accurate level according to the CEFR scale.
• No Change: If the original scoring is found to be accurate and consistent, the test taker’s score will remain unchanged.
• Audit Report: A detailed audit report outlining any identified issues and corrections made.

Billing and Payment

Payment Options for Clients