BELT Privacy Policy & Terms and Conditions

1.Definitions

For the purposes of this document, the following definitions apply:

Provider: Idioma Internacional S.A., legal ID 3-101-247478, located at Calle 38, Avenidas 2 and 4, in front of the west side of María Auxiliadora Park, Barrio Don Bosco, San José, Costa Rica. Contact: +506 2256-6565; support@idiomacr.com; info@idiomacr.com.
Website: the domain www.idiomacr.com and its sections related to the purchase and administration of the BELT test.
User: the person who purchases and/or takes a BELT test on their own behalf or through a third party
BELT Test: an online exam that measures language proficiency according to the Common European Framework of Reference for Languages (CEFR). Possible levels are: No proficiency, A1, A2, B1, B1+, B2, B2+, C1, C2.
Supervised Test: a test taken under in-person or virtual supervision by the Provider or an authorized third party.
BELT Certificate: a recognized digital certificate that validates the level obtained on the BELT test(s), valid for 12 months from the test completion date.
Attempt: defined as the event in which a person accesses the test link and clicks the “Start/Begin” button.

2. Support Channels and Service Hours

Service hours are Monday to Friday, from 8:00 a.m. to 5:00 p.m. Contact channels: +506 2256-6565; support@idiomacr.com; evaluations@idiomacr.com.

3. Types of BELT Tests Available

BELT English

Receptive Skills: 60‑minute online test assessing linguistic abilities, reading comprehension, and listening comprehension.

Oral Production: a telephone interview or asynchronous one‑way recording lasting 10–15 minutes to assess speaking skills.

Written Production: a 60‑minute online test to evaluate writing skills.

BELT French

Receptive Skills: 60‑minute online test assessing linguistic abilities, reading comprehension, and listening comprehension.

• BELT Portuguese

Receptive Skills: 60‑minute online test assessing linguistic abilities, reading comprehension, and listening comprehension.

4. Certification and Validity of Results

Results are issued through a recognized digital certificate that certifies the level obtained. The certificate and the results are valid for 12 months from the test completion date. In the case of unsupervised tests, public or private institutions may request that the test be repeated in a supervised environment for result verification.

5. Final Nature of Results and Refund Policy

All levels obtained on any test are considered final. No refunds are granted, and the test may not be repeated due to disagreement with the result. Review or claim requests are handled according to Section 11 (Submission of Claims).

6. Security, Conduct, and Academic Fraud

The Provider may invalidate results, block access, or annul a test when unusual or suspicious activity is detected, including but not limited to: use of unauthorized materials, identity fraud, copying or sharing test content, manipulation of time limits, deliberate inactivity to reveal questions, or any attempt to gain an unfair advantage. In such cases, the test is deemed invalid, no refund applies, and a new purchase and/or supervised test may be required.

7. Test Access, Number of Attempts, and Link Expiration

Attempts: each test allows a maximum of three (3) access attempts. Once this limit is reached, access is blocked and the User must contact evaluations@idiomacr.com to request access reset. An additional access will be granted only if the test is not recorded as completed.

Link Expiration: the access link is sent via email and is valid for one (1) month from the purchase date. Upon User request, one (1) additional reset for one month may be granted. If the User does not complete the test within this second period, the right to use the purchase is forfeited, and a new purchase will be required to take the test.

8. Test Time Limits

All BELT tests have section‑based and/or overall time limits. Time is an integral component of the final score. Once the time is exhausted, no refund or reset applies.

9. Technical Issues and Resets

In the event of technical issues, the BELT evaluations team may, at its discretion, reset the test from the point where the issue occurred. A reset does not imply the right to a refund. Common issues include, often due to User bandwidth limitations:

Sudden loss of internet connection or power/equipment failure

Audio files not playing or images not loading properly

System messages indicating unanswered questions when that is not the case

Absence of visible remaining time

Unexpected test closure

Likewise, in cases of erroneous purchases (incorrect test type or language), each case will be reviewed according to these terms and the evidence provided by the User. Refunds are not authorized, and any adjustment, when applicable, will be made through reassignment or access reset.

10. Personal Information Form and Data Protection

The personal information form must be completed with the data of the person who will take the test. The person providing the information is responsible for ensuring its accuracy, truthfulness, and currency; the access link and digital certificate will be issued based on this information. Once the purchase is completed, it is not possible to change the data or transfer the test to third parties.

The data provided will be used in the Provider’s database to send communications related to products, activities, and services, including promotions or operational notices. The data subject or their legal representative may exercise their rights of access, rectification, or cancellation by emailing info@idiomacr.com, in accordance with Law No. 8968 and related regulations.

11. Submission of Claims

Any request or complaint must be submitted via email to evaluations@idiomacr.com, stating clearly and in detail the facts, the specific request, and the available evidence. The Provider will attempt to respond within three (3) business days, when reasonably possible. Claims related to consumer rights or guarantees expire six (6) months after the service is contracted. Claims related to personal data protection are governed by Law No. 8968 and Executive Decree No. 37554‑JP.

12. General Commercial Conditions

Use of the website and purchase of the test implies acceptance of these terms. The Provider may modify the terms at any time without prior notice; continued use constitutes acceptance of the modifications. A record of purchases is kept for one (1) month from the purchase date; it is recommended to save the confirmation email. Prices are listed in U.S. dollars (USD) and include taxes when applicable; any additional cost will be charged separately and specified in the purchase order.

13. Applicable Law and Competent Courts

Use of the website is governed by the laws of the Republic of Costa Rica. Any conflict, dispute, or discrepancy related to these terms shall be submitted to the Courts of Justice of the Republic of Costa Rica.

14. Confirmation Procedure, Receipts, and Secure Purchase

The Provider contracts third parties for payment processing. These third parties are responsible for providing purchase confirmations and receipts, as well as ensuring the security of the corresponding procedures.