{"id":41662,"date":"2024-12-16T13:19:47","date_gmt":"2024-12-16T19:19:47","guid":{"rendered":"https:\/\/idiomacr.com\/?page_id=41662"},"modified":"2024-12-16T13:20:06","modified_gmt":"2024-12-16T19:20:06","slug":"belt-terms-and-conditions-2","status":"publish","type":"page","link":"https:\/\/idiomacr.com\/en\/belt-terms-and-conditions-2\/","title":{"rendered":"BELT Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41662\" class=\"elementor elementor-41662 elementor-41661\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1eca9 e-flex e-con-boxed e-con e-parent\" data-id=\"eb1eca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd5ac5e e-con-full e-flex e-con e-child\" data-id=\"fd5ac5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94e2d0c elementor-widget elementor-widget-heading\" data-id=\"94e2d0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">BELT Privacy Policy &amp; Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e015f81 elementor-widget elementor-widget-text-editor\" data-id=\"e015f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Privacy Policy<\/h2>\n<p>This Privacy Policy outlines the terms under which Idioma Internacional handles and protects the information provided by its users. Our company is committed to the security of its users&#8217; data. When we ask you to join our database, we ensure that it is only used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize continuously reviewing this page to ensure that you agree with such changes.<\/p>\n<p>Definition of Personal Data Processing: The term &#8220;personal data processing&#8221; shall be understood as: &#8220;any operation or set of operations, whether automated or manual, applied to personal data, such as collection, recording, organization, storage, modification, extraction, consultation, use, communication by transmission, dissemination or any other form that facilitates access to this data, comparison or interconnection, as well as blocking, deletion, or destruction, among others.&#8221;<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">1.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">INFORMATION THAT IS COLLECTED<\/span><\/h3>\n<p>Through the website and forms, personal information will be collected, including but not limited to, name, contact information, email address, demographic information. Additionally, when necessary, specific information may be required to process an order or carry out delivery or billing. In the collection of data, all requested information is mandatory. If you refuse to provide such information, Idioma Internacional will not be able to fulfill the purposes described below.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">2.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">USE OF THE INFORMATION COLLECTED<\/span><\/h3>\n<p>The personal information is used to provide the best possible service, particularly to (i) maintain a user record, (ii) apply data updates. The information will also be used for statistical purposes. Idioma Internacional is highly committed to fulfilling its commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure there is no unauthorized access.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><b><span lang=\"ES-CR\" style=\"font-size: 11.0pt; font-family: Poppins;\">3.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">     <\/span><\/span><\/b><b><span lang=\"ES-CR\" style=\"font-size: 11.0pt; font-family: Poppins;\">CONTROL OF YOUR PERSONAL INFORMATION<\/span><\/b><\/h3>\n<p>At any time, you can restrict the collection or use of the personal information provided. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information via email. If you have chosen to receive our newsletter or advertising, you can cancel it at any time.<\/p>\n<p>Furthermore, you can exercise your right to access your personal data, rectify or delete it, and consent to its transfer. The rights of deletion and revocation will be subject to the need to retain the data only for the purpose of fulfilling outstanding obligations. Exercising these rights can be done by sending a written request to the email address mercadeo@idiomacr.com.<\/p>\n<p>This company will not sell, transfer, or distribute the personal information collected without your consent, except as required by judicial or administrative authorities when a legal requirement is present. However, Idioma Internacional may, if necessary due to a negotiation or formalization process, merger, acquisition, financing, assignment, or other similar transactions, exchange your personal information. In these cases, only the strictly necessary information will be provided, along with the appropriate legal backing for handling personal information.<\/p>\n<p>Additionally, Idioma Internacional may transfer your personal information to companies offering job opportunities matching your profile. You understand and agree that Idioma Internacional will not be responsible for any misuse of the information by third parties.<\/p>\n<p>Idioma Internacional reserves the right to change the terms of this Privacy Policy at any time.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11.0pt; font-family: Poppins;\">4.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">     <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">PROCESSING OF PERSONAL DATA<\/span><\/h3>\n<p style=\"line-height: normal; margin: 12.0pt 0cm 12.0pt 0cm;\">The participation of adolescents under 18 years old is allowed, as long as they are older than 15 years and there is consent.<\/p>\n<p style=\"line-height: normal; margin: 12.0pt 0cm 12.0pt 0cm;\">If personal data of a person under 15 years old is identified, it will be immediately deleted.<\/p>\n<p style=\"line-height: normal; margin: 12.0pt 0cm 12.0pt 0cm;\">Additionally, Idioma Internacional may transfer your personal information to companies offering job opportunities matching your profile. You understand and agree that Idioma Internacional will not be responsible for any misuse of the information by third parties.<\/p>\n<p style=\"line-height: normal; margin: 12.0pt 0cm 12.0pt 0cm;\">Idioma Internacional reserves the right to change the terms of this Privacy Policy at any time.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11.0pt; font-family: Poppins;\">5.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">COOKIES AND SIMILAR TECHNOLOGIES<\/span><\/h3>\n<p>Cookies and similar technologies allow recognizing preference information, tracking transactions, and facilitating the efficient administration of the website. Cookies help establish a user session and allow a server to provide website users with appropriate information, advertisements, and services, improving it according to user needs.<\/p>\n<p>You can change your preferences in your web browser. Some website functionality may not work correctly if a web browser does not accept cookies.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11.0pt; font-family: Poppins;\">6.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">RESPONSIBLE ENTITY<\/span><\/h3>\n<p>Idioma Internacional S.A., legal entity number 3-101-247478, located 150m south of Subway restaurant in Paseo Col\u00f3n, in front of Mar\u00eda Auxiliadora Park.<\/p>\n<h2>Terms and Conditions of Use for BELT Corporate Tests<\/h2>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">1.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">INFORMATION OF THE PREDISPOSER<\/span><\/h3>\n<p>Idioma Internacional S.A (IDIOMA INTERNACIONAL) is an entity incorporated and existing under the laws of the Republic of Costa Rica, with legal entity number 3-101-247478 and registered address at San Jos\u00e9, 150m south of Subway restaurant on Paseo Col\u00f3n, in front of Mar\u00eda Auxiliadora Park. If you wish to contact us for additional information, you can call the following telephone number: 2256-6565 or send us an email to the following email address: info@idiomacr.com<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">2.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">BELT Customer Service Hours and Contact Channels<\/span><\/h3>\n<p>Via email at evaluations@idiomacr.com<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">3.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">BELT TESTING<\/span><\/h3>\n<p>An online test that measures language proficiency using the Common European Framework of Reference for Languages (see Annex). Test takers will be assigned one of the following levels: A1, A2, B1, B1+, B2, B2+, C1, C2.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">4.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">TYPES OF AVAILABLE BELT TESTS BELT<\/span><\/h3>\n<ul>\n<li>English \u2013 Receptive Skills: Online English test lasting 60 minutes. Evaluates language knowledge, reading comprehension, and listening comprehension.<\/li>\n<li>BELT English \u2013 Speaking: 10 to 15-minute telephone interview assessing oral production in English.<\/li>\n<li>BELT English \u2013 Writing: Online English test lasting 60 minutes. Evaluates written production capability in English.<\/li>\n<li>BELT French \u2013 Receptive Skills: Online French test lasting 60 minutes. Evaluates language knowledge, reading comprehension, and listening comprehension.<\/li>\n<li>BELT Portuguese \u2013 Receptive Skills: Online Portuguese test lasting 60 minutes. Evaluates language knowledge, reading comprehension, and listening comprehension.<\/li>\n<\/ul>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">5.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">BELT CERTIFICATION<\/span><\/h3>\n<p>The result obtained in digital certificate format formally displays the level achieved in one or more BELT tests. This document is standardized. Any additional request regarding this certification will incur an additional charge of no less than 50% of the test value.<\/p>\n<h1 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">6.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">SUPERVISED TEST<\/span><\/h1>\n<p>A test conducted under the supervision or oversight, either in-person or virtually, by authorized personnel of Idioma Internacional or a third party.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">7.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">UNSUPERVISED TEST<\/span><\/h3>\n<p>A test conducted without the supervision of authorized personnel from Idioma Internacional or a third party.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">8.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">LEVEL ATTAINED (GRADE)<\/span><\/h3>\n<p>The level attained in any of the tests is final and cannot be altered.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">9.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">ATTEMPT<\/span><\/h3>\n<p>An attempt is defined as when a person accesses the test link and clicks the &#8220;Start Evaluation&#8221; button. Each test allows a maximum of 3 attempts to access the link; once this number is exceeded, access will be blocked, and the individual must contact evaluations@idiomacr.com to reset the evaluation. Access will only be granted again if the test was not completed in its entirety.<\/p>\n<h1 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">10.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">LINK EXPIRATION<\/span><\/h1>\n<p>The link sent via email to access the test will be available for 6 days from the scheduled application date. After that time, the link will deactivate. If a person wishes to take the test after these 6 days have passed, they must contact the evaluations department via email at evaluations@idiomacr.com to request a new link.<\/p>\n<p>If three days have passed since the email with the link to the receptive test was sent and the applicant has not completed it, the system will automatically send a reminder email prompting them to do so. The email address to which this reminder will be sent will be provided directly by the company or organization, which, within their privacy policies and terms and conditions, must establish the applicant&#8217;s permission to share that information with Idioma Internacional.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">11.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">SENDING LINK TO SCHEDULE AND TAKE THE TEST<\/span><\/h3>\n<p>The company for which you are applying for a job position will send you a link, either for the Receptive or Speaking test, where you should schedule the test.<\/p>\n<p>The data provided in this form will be used exclusively in Idioma Internacional&#8217;s database, solely for storage or statistical purposes. It is understood that you may request exclusion or exercise other rights regarding personal data by sending an email to info@idiomacr.com.<\/p>\n<p>All of the above in accordance with the provisions set forth in Articles 5 and following of Law No. 8968, Protection of the Individual with Regard to the Processing of Personal Data. .<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">12.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">VALIDITY OF THE RESULT<\/span><\/h3>\n<p>The results\/level obtained in the test(s) are valid for one year (12 months) from the day the evaluation was completed. Since it is an unsupervised test, hiring companies or public and private institutions may request that the test be retaken under supervision to verify the results.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">13.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">TIME LIMIT<\/span><\/h3>\n<p>All BELT tests have a time limit for completion, which is an integral part of the final test result. Once the time expires, the test taker cannot request to restart the test or receive a refund.<\/p>\n<p>In case of experiencing any of the following technical issues, the BELT evaluations team may restart the test from the point where the problem occurred. Restarting the test is the only remedy provided; refunds will not be issued:<\/p>\n<ul>\n<li>Sudden loss of internet connection.<\/li>\n<li>Audio files not playing (related to the test taker&#8217;s bandwidth).<\/li>\n<li>Images not displaying (related to the test taker&#8217;s bandwidth).<\/li>\n<li>System incorrectly indicating unanswered questions.<\/li>\n<li>Clock display issue (related to the test taker&#8217;s bandwidth).<\/li>\n<li>Unexpected closure of the evaluation due to internet disconnection, power outages, or equipment failures.<\/li>\n<li>For oral interviews unable to be completed due to connectivity issues, the evaluations team will contact you via the email\/phone number provided to schedule a new appointment.<\/li>\n<\/ul>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">14.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">ABOUT THE RESULTS<\/span><\/h3>\n<ul>\n<li>BELT English &#8211; Receptive Skills: If inconsistencies are identified in the test results (differences of 2 or more CEFR levels between sections), the test taker will be allowed to retake the test once more.<\/li>\n<li>BELT English &#8211; Speaking: If required, the evaluations department may attach to the attained level the notes and audio recording of the interview that support the level achieved in the test.<\/li>\n<li>BELT English &#8211; Writing: In case of dissatisfaction with the results, the evaluations department may attach to the attained level the written test and notes that support the level achieved in the test.<\/li>\n<\/ul>\n<p>In all three cases above, this will be done only if required by the company where the applicant is applying.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">15.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">SPECIAL CONSIDERATIONS<\/span><\/h3>\n<p>Idioma Internacional, through its site for applying for the BELT test, requests that you do not take the test if you do not agree with our terms and conditions of use. We reserve the right to modify these terms of use at any time without prior notice. Therefore, using BELT services after such modifications implies that the User accepts them. It is the User&#8217;s obligation to be aware of any changes or modifications in order to review them before using the Website and\/or its Services again.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">16.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">DISCLAIMER OF LIABILITY<\/span><\/h3>\n<p>The User acknowledges and agrees that the use of the Website is at all times at their own risk and responsibility. Idioma Internacional shall not be liable for any misuse of the Website. Idioma Internacional shall not be liable for damages of any kind to the user&#8217;s electronic equipment (computer, phone, tablet, etc.) caused by viruses or any other harmful elements. The User acknowledges that the use of the Internet network entails the assumption of a risk that their computer equipment may be affected by the aforementioned elements. Therefore, it is the User&#8217;s responsibility to have adequate tools for detecting and removing harmful electronic programs that may pose a risk to their computer equipment. Idioma Internacional shall not be liable for non-performance of its obligations due to force majeure, unforeseen circumstances, or the enforcement of governmental legislation, regulations, or restrictions of any kind that prevent the performance of its obligations.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">17.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">FILING CLAIMS<\/span><\/h3>\n<p>All requests or claims must be processed through the email <a href=\"mailto:evaluations@stidioma.bambootechstudio.com\">support@idiomacr.com<\/a>. For this purpose, the facts justifying the claim must be expressly and detailedly indicated, along with attaching timely evidence where applicable. Likewise, the specific nature of the request or claim must be clearly specified. Idioma Internacional will respond within a period of ten business days, provided that it is reasonably possible to reply within said period.<\/p>\n<p>Requests or claims regarding consumer rights and\/or guarantees shall expire within a period of six months from the date the service was contracted. Requests or claims regarding the protection of personal data shall be subject to the provisions of Law No. 8968 for the Protection of the Individual against the Processing of their Personal Data, as well as Executive Decree No. 37554-JP.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">18.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">APPLICABLE LEGISLATION AND COMPETENT COURTS<\/span><\/h3>\n<p>The use of this website shall be governed and construed in accordance with Costa Rican law. Any conflict, controversy, or dispute arising from or related to the relationship between the Company and the User, or any third party using the website, shall be resolved by the Courts of Justice of the Republic of Costa Rica.<\/p>\n<h3 style=\"text-indent: -18.0pt; line-height: normal; margin: 12.0pt 0cm 12.0pt 36.0pt;\"><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">19.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">      <\/span><\/span><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">CONFIRMATION PROCEDURE, DELIVERY OF RECEIPT AND SECURITY IN THE PURCHASE<\/span><\/h3>\n<p>Idioma Internacional S.A. subcontracts the services of third parties to carry out the purchasing processes of our products. Therefore, the responsibility for correct confirmation, delivery of proof of purchase and security in these procedures falls entirely on the third parties subcontracted in the name and on behalf of Idioma Internacional S.A.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcba389 elementor-widget elementor-widget-image\" data-id=\"dcba389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-1024x565.png\" class=\"attachment-large size-large wp-image-41665\" alt=\"\" srcset=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-1024x565.png 1024w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-300x165.png 300w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-768x424.png 768w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-20x11.png 20w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-36x20.png 36w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-48x26.png 48w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17-600x331.png 600w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-17.png 1117w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daa4276 elementor-widget elementor-widget-text-editor\" data-id=\"daa4276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b>Alineaci\u00f3n de grupos y rollover:<br><\/b>Para optimizar la administraci\u00f3n y la alineaci\u00f3n de grupos, la apertura de nuevos grupos para clientes activos deber\u00e1 coincidir con el per\u00edodo de <a href=\"https:\/\/docs.google.com\/document\/d\/1-8O0eDOJG_pDXaiigPT3B25fZngrdQOX\/edit#heading=h.162nagfwrken\">rollover<\/a> de los grupos existentes. En los casos donde esto no sea viable, se procurar\u00e1 alinear los nuevos grupos con los existentes en el pr\u00f3ximo rollover, siguiendo las recomendaciones del equipo acad\u00e9mico para garantizar una gesti\u00f3n y comunicaci\u00f3n eficientes.<\/li>\n<\/ul>\n<\/li>\n<li><b>Comunicaci\u00f3n:&nbsp;<br><span style=\"font-weight: 400;\">Es responsabilidad del cliente comunicar cualquier dificultad que pueda impedir el cumplimiento de los plazos establecidos. Si el cliente no informa a tiempo a Idioma Internacional y se incumplen los plazos, se aplicar\u00e1n las pol\u00edticas establecidas en el apartado de &#8220;Condiciones Aplicables&#8221;.<br><br><\/span><\/b><\/li>\n<\/ul>\n<p><strong>3. Adecuaciones acad\u00e9micas<\/strong><\/p>\n<p>Existen adecuaciones acad\u00e9micas disponibles para personas con discapacidad m\u00e9dicamente diagnosticadas. Los estudiantes deben ser identificados antes de iniciar clases con Idioma Internacional para que se les pueda brindar apoyo durante todo el programa. En caso de que el cliente sepa que un estudiante necesita una adaptaci\u00f3n acad\u00e9mica, se debe seguir el siguiente proceso durante el proceso de incorporaci\u00f3n o transferencia:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">El cliente proporciona la siguiente informaci\u00f3n al Departamento de Adecuaciones:<\/span>\n<ul>\n<li>Nombre completo<\/li>\n<li>C\u00e9dula<\/li>\n<li>Nombre o tipo de diferencia f\u00edsica o mental<\/li>\n<li>Cualquier documentaci\u00f3n m\u00e9dica de respaldo (epicrisis o dictamen m\u00e9dico)<\/li>\n<li>Cualquier adaptaci\u00f3n que el estudiante pueda necesitar<\/li>\n<\/ul>\n<\/li>\n<li>El Director Acad\u00e9mico se reunir\u00e1 con el estudiante o los estudiantes para determinar las adecuaciones necesarias y establecer un plan de adaptaciones.<\/li>\n<li>El Director Acad\u00e9mico luego informar\u00e1 al cliente, al estudiante y al profesor sobre el plan de adaptaciones y har\u00e1 un seguimiento regular con el estudiante para asegurarse de que el plan respalde completamente sus necesidades.<\/li>\n<\/ul>\n<h3>&nbsp;<\/h3>\n<h3>Pol\u00edticas Durante Clases<\/h3>\n<div>&nbsp;<\/div>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">1.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">&nbsp;&nbsp;<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Pruebas BELT para el ingreso a clases<\/span><\/span><\/h3>\n<div><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">&nbsp;<\/span><\/span><\/div>\n<p>Cada estudiante es responsable de justificar su ausencia mediante un correo electr\u00f3nico a support@idiomacr.com con copia a su profesor y deber\u00e1 ponerse al d\u00eda con el contenido de cada clase.<\/p>\n<p>Al finalizar cada sesi\u00f3n, se proporcionar\u00e1 una grabaci\u00f3n de la clase a los estudiantes, disponible durante 3 d\u00edas. Los estudiantes ausentes deben revisar estas grabaciones y completar las tareas antes de la siguiente clase.<\/p>\n<p>Para detalles adicionales sobre la pol\u00edtica de asistencia y de estudiantes, los clientes pueden consultar el Manual del Cliente (Client Handbook) de Idioma Internacional.<br><br><\/p>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">2.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\"> &nbsp;<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Cancelaci\u00f3n de clases<\/span><\/span><\/h3>\n<ul>\n<li><strong>Notificaci\u00f3n de cancelaci\u00f3n:<br><\/strong>Para cancelar una clase, el cliente y\/o estudiantes deber\u00e1n notificar por escrito al profesor asignado, con copia a la Supervisora Acad\u00e9mica, al menos con 24 horas de antelaci\u00f3n.\n<ul>\n<li><strong>Cancelaciones con menos de 24 horas de anticipaci\u00f3n:<br><\/strong>Si la cancelaci\u00f3n se notifica con menos de 24 horas de anticipaci\u00f3n, se aplicar\u00e1 un D\u00eda Flexible (Flex Day), siempre que est\u00e9 disponible. En caso contrario, se intentar\u00e1 reprogramar la clase seg\u00fan disponibilidad del profesor y del 50% de los estudiantes. Si la reprogramaci\u00f3n no es posible, se ofrecer\u00e1 una lecci\u00f3n asincr\u00f3nica, la cual debe completarse dentro de 1 semana, junto con cualquier tarea pendiente.<br><br><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">3.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\"> &nbsp;<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">D\u00edas Flexibles (Flex Days)&nbsp;<\/span><\/span><\/h3>\n<p>Los D\u00edas Flexibles est\u00e1n destinados a cubrir la cancelaci\u00f3n de clases dentro de cada subnivel. El n\u00famero de d\u00edas flexibles est\u00e1 determinado por la frecuencia de clases en un periodo de dos semanas. Por ejemplo, para un programa de clases dos veces por semana (cuatro clases en dos semanas), se cuentan con cuatro d\u00edas flexibles.<\/p>\n<p>Ver el gr\u00e1fico a continuaci\u00f3n para una ilustraci\u00f3n visual de los posibles ritmos y el n\u00famero correspondiente de d\u00edas flexibles disponibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7734e9 elementor-widget elementor-widget-image\" data-id=\"e7734e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"469\" height=\"234\" src=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19.png\" class=\"attachment-large size-large wp-image-41667\" alt=\"\" srcset=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19.png 469w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19-300x150.png 300w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19-20x10.png 20w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19-36x18.png 36w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-19-48x24.png 48w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dba533 elementor-widget elementor-widget-text-editor\" data-id=\"4dba533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Es importante tener en cuenta que los Flex Days no son acumulativos y deben ser utilizados dentro del subnivel en curso. En caso de no ser utilizados, los Flex Days se considerar\u00e1n como d\u00edas de descanso entre subniveles.<\/p>\n<ul>\n<li><strong>Condiciones para el uso de d\u00edas flexibles:<br \/><\/strong>Los d\u00edas flexibles solo se pueden utilizar por las siguientes razones, otorgando prioridad e importancia en el siguiente orden:\n<ul>\n<li>Cancelaciones debido a fuerza mayor<\/li>\n<li>D\u00edas festivos reconocidos a nivel nacional<\/li>\n<li>Cancelaciones solicitadas por el cliente por razones laborales<\/li>\n<li>Ausencia justificada para todos los estudiantes por razones laborales. (Nota: la pol\u00edtica indica que si solo un estudiante puede asistir a la clase, \u00e9sta ser\u00e1 impartida. Sin embargo, si toda la clase est\u00e1 de acuerdo en tomar un d\u00eda flexible debido a actividades laborales aprobadas para la mayor\u00eda de la clase, se puede aprobar ese d\u00eda flexible).\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Reposici\u00f3n de clases excediendo los d\u00edas flexibles:<br \/><\/strong>En caso de que se superen los d\u00edas flexibles disponibles durante un subnivel, las clases adicionales deber\u00e1n reponerse mediante una de las siguientes opciones:\n<ul>\n<li>Una sesi\u00f3n adicional acordada entre el profesor y al menos el 50% de los estudiantes.<\/li>\n<li>Una lecci\u00f3n asincr\u00f3nica de aprendizaje autodirigido.\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">7.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0 <\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Rollovers<\/p>\n<p><\/span><\/span><\/h3>\n<p><strong>Rollover<\/strong> se refiere al momento en que un grupo finaliza un subnivel o nivel de estudio y est\u00e1 listo para comenzar el siguiente.<\/p>\n<ul>\n<li>Notificaci\u00f3n de rollover: Idioma Internacional enviar\u00e1 un reporte de notas final para todos los grupos que se renuevan junto con recomendaciones acad\u00e9micas para cualquier estudiante reprobado dentro de los 2 d\u00edas h\u00e1biles posteriores al final de la \u00faltima clase impartida.<\/li>\n<li>Aprobaci\u00f3n del cliente: Los clientes deben revisar el informe de calificaciones y las recomendaciones acad\u00e9micas y aprobar que los estudiantes avancen antes de la fecha de inicio del siguiente nivel o subnivel.<\/li>\n<li>Fechas de inicio: Las clases del nuevo subnivel comenzar\u00e1n inmediatamente despu\u00e9s de finalizar el subnivel anterior.\n<ul>\n<li>Todos los estudiantes continuar\u00e1n al siguiente subnivel de acuerdo las recomendaciones acad\u00e9micas brindadas, en caso de no recibir una confirmaci\u00f3n\/respuesta por parte del cliente antes del inicio del nuevo subnivel. Sin embargo, el cliente tendr\u00e1 la oportunidad de remover o hacer cambios finales en los grupos durante la primera semana de clases del nuevo subnivel (En caso de que el per\u00edodo de rollover coincida con un per\u00edodo de vacaciones, este per\u00edodo puede extenderse hasta dos semanas).<\/li>\n<li>Los clientes deben seguir el proceso descrito en la Pol\u00edticas Preclases para agregar cualquier nuevo estudiante o abrir un nuevo grupo. El tiempo requerido depender\u00e1 del n\u00famero de estudiantes y de los horarios.\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Responsabilidades<\/strong><\/p>\n<ul>\n<li>Reporte de notas: Idioma Internacional realizar\u00e1 un reporte final con las notas de los estudiantes al final de cada subnivel para determinar su idoneidad para el siguiente subnivel. Los resultados se comunicar\u00e1n al cliente. Los estudiantes tienen acceso en la p\u00e1gina web a sus notas tambi\u00e9n.<\/li>\n<li>Preparaci\u00f3n para el siguiente subnivel: Los estudiantes son responsables de completar todas las tareas y requisitos antes de la clase final del subnivel anterior antes de poder avanzar al siguiente.<\/li>\n<li>Aprobaci\u00f3n de recomendaciones acad\u00e9micas: Los clientes son responsables de aprobar las recomendaciones acad\u00e9micas o de brindar su propia recomendaci\u00f3n en caso de no estar de acuerdo con las recomendaciones de Idioma Internacional dentro de una semana.\n<ul>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">En caso de que un cliente opte por brindar y seguir su propia recomendaci\u00f3n, Idioma Internacional no puede garantizar el progreso final del estudiante.\n<p><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Oportunidades de repetici\u00f3n<\/b><\/p>\n<p>Los estudiantes que no cumplan con los requisitos para avanzar al siguiente subnivel tendr\u00e1n la opci\u00f3n de repetir el mismo subnivel en el pr\u00f3ximo ciclo de clases.<\/p>\n<h3>\u00a0<\/h3>\n<h3>Factraci\u00f3n y Pagos\u00a0<\/h3>\n<div>\u00a0<\/div>\n<div><b>Facturaci\u00f3n y pagos<\/b><\/div>\n<p>Este apartado establece las pol\u00edticas y procedimientos relacionados con la facturaci\u00f3n y el pago del servicio de programas de ingl\u00e9s ofrecido por Idioma Internacional.<\/p>\n<p><strong>Pol\u00edticas de cr\u00e9dito<\/strong><\/p>\n<ul>\n<li>Idioma Internacional ofrece opciones de cr\u00e9dito a clientes aprobados. Las solicitudes de cr\u00e9dito deber\u00e1n ser enviadas por escrito y ser\u00e1n evaluadas por el departamento financiero.<\/li>\n<li>Los t\u00e9rminos de cr\u00e9dito ser\u00e1n definidos en funci\u00f3n de la evaluaci\u00f3n del cliente, con un l\u00edmite de cr\u00e9dito que se comunicar\u00e1 al mismo al ser aprobado.\n<\/li>\n<\/ul>\n<p><strong>Pol\u00edticas de facturaci\u00f3n<\/strong><\/p>\n<ul>\n<li>Las facturas se emitir\u00e1n de manera mensual y se enviar\u00e1n al o los correos electr\u00f3nicos indicados previamente por el cliente.\n<ul>\n<li>Cualquier cambio en la direcci\u00f3n de correo electr\u00f3nico para el env\u00edo de facturas debe ser notificado por el cliente al ejecutivo encargado.<\/li>\n<\/ul>\n<\/li>\n<li>Cada factura detalla los servicios prestados, las pruebas aplicadas y cualquier otro cargo correspondiente.<\/li>\n<li>Es responsabilidad del cliente revisar las facturas y notificar cualquier discrepancia dentro de los pr\u00f3ximos 3 d\u00edas h\u00e1biles posteriores a la recepci\u00f3n.<\/li>\n<li>En caso de que existan servicios adicionales, se emitir\u00e1n facturas adicionales en el mes en que se presten.\n<\/li>\n<\/ul>\n<p><strong>Frecuencia de los cobros<\/strong><\/p>\n<ul>\n<li>Los cobros se realizan de forma mensual con base en el cr\u00e9dito aprobado al cliente.\n<\/li>\n<\/ul>\n<p><strong>\u00d3rdenes de compra<\/strong><\/p>\n<ul>\n<li>En caso de requerirse, el cliente deber\u00e1 proporcionar una orden de compra v\u00e1lida para poder proceder con la facturaci\u00f3n.\n<ul>\n<li>La orden de compra deber\u00e1 enviarse con un m\u00ednimo de 5 d\u00edas h\u00e1biles antes de la fecha de inicio de clases.<\/li>\n<\/ul>\n<\/li>\n<li>La orden de compra debe incluir la descripci\u00f3n de los servicios prestados, los precios acordados y los t\u00e9rminos de pago.<\/li>\n<li>En caso de existir una orden de compra abierta, antes del vencimiento de la misma, el cliente debe emitir una PO antes de la facturaci\u00f3n siguiente, evitando atrasos en el proceso de emisi\u00f3n de la factura.\n<\/li>\n<\/ul>\n<p><strong>Precios y aumentos<\/strong><\/p>\n<ul>\n<li>Los precios de los servicios estar\u00e1n sujetos a revisi\u00f3n anual. Idioma Internacional notificar\u00e1 a los clientes sobre cualquier aumento de precios en el mes de noviembre de cada a\u00f1o.<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<ul>\n<li><strong>Condiciones Aplicables:<br \/><\/strong>Esta secci\u00f3n detalla las condiciones aplicables al servicio, orientadas a salvaguardar la integridad del servicio y asegurar que todos los clientes y participantes del programa cumplan con las normas establecidas. A trav\u00e9s de estas medidas, buscamos promover un compromiso mutuo que beneficie tanto a clientes, estudiantes como a Idioma Internacional.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f7912 elementor-widget elementor-widget-image\" data-id=\"d3f7912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-1024x533.png\" class=\"attachment-large size-large wp-image-41671\" alt=\"\" srcset=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-1024x533.png 1024w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-300x156.png 300w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-768x399.png 768w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-20x10.png 20w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-36x19.png 36w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-48x25.png 48w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21-600x312.png 600w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-21.png 1165w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8fd36 elementor-widget elementor-widget-text-editor\" data-id=\"ea8fd36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong> Retroalimentaci\u00f3n y Comunicaci\u00f3n<\/strong><\/h3>\n<div><strong>\u00a0<\/strong><\/div>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">1.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\"> \u00a0<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Capacitaci\u00f3n y recursos para clientes<\/span><\/span><\/h3>\n<p><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Los siguientes entrenamientos y recursos est\u00e1n disponibles para los clientes:<\/span><\/span><\/p>\n<ul>\n<li>Entrenamiento sobre niveles del Marco Com\u00fan Europeo de Referencia para las Lenguas (MCER): Este entrenamiento de 1 hora puede ser impartido a los contactos y gerentes del cliente para comprender mejor los niveles del MCER y las habilidades generales de los estudiantes\/colaboradores en cada nivel. Esta capacitaci\u00f3n se realiza en su mayor\u00eda en el idioma ingl\u00e9s y de manera asincr\u00f3nica.<\/li>\n<li>Entrenamiento de las plataformas virtuales de Idioma Internacionales: Este entrenamiento de 30 minutos puede ser impartido de manera asincr\u00f3nica a los contactos del cliente para ayudarles a entender las diferentes plataformas virtuales incluidas en el programa de ingl\u00e9s.<\/li>\n<li>Revisi\u00f3n general del programa: Este entrenamiento de 30 minutos puede ser impartido a los clientes que deseen revisar el Manual del Cliente (Client Handbook) con m\u00e1s detalle, ya que est\u00e1 dise\u00f1ado para responder las preguntas y aclarar cualquier secci\u00f3n del manual.<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<h3><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">2.<span style=\"font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\"> \u00a0<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Retroalimentaci\u00f3n y resoluci\u00f3n de quejas<br \/><\/span><\/span><\/h3>\n<p><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">\u00a0La retroalimentaci\u00f3n se puede proporcionar a Idioma Internacional de las siguientes maneras:<br \/><\/span><\/span><\/p>\n<ul>\n<li>Idioma Internacional proporciona a los estudiantes una encuesta sobre sus programas, profesores y materiales cada cuatro meses.\n<ul>\n<li>En caso de requerirlo, el cliente puede solicitar los resultados de esta encuesta, los cuales se compartir\u00e1n una vez est\u00e9n disponibles.<\/li>\n<li>Se compartir\u00e1n los resultados \u00fanicamente pertenecientes al cliente que lo solicita.<\/li>\n<\/ul>\n<\/li>\n<li>El equipo de ventas solicita de manera espor\u00e1dica retroalimentaci\u00f3n sobre el servicio brindado.<\/li>\n<li>En caso de que un cliente desee compartir retroalimentaci\u00f3n de manera urgente sobre el programa, debe contactar al Director Acad\u00e9mico con copia al representante de ventas y al Coordinador de Operaciones. La retroalimentaci\u00f3n debe incluir la siguiente informaci\u00f3n:\n<ul>\n<li>Estudiante y\/o n\u00famero de grupo<\/li>\n<li>Detalle de la retroalimentaci\u00f3n<\/li>\n<li>Cualquier evidencia de apoyo en caso de tenerlo disponible (capturas de pantalla, comunicaciones, etc.).<\/li>\n<li>Cualquier solicitud especial o sugerencia con base en la retroalimentaci\u00f3n<\/li>\n<\/ul>\n<\/li>\n<li>Idioma Internacional revisar\u00e1 la retroalimentaci\u00f3n y responder\u00e1 con un plan para abordarla dentro de las pr\u00f3ximas 24 horas.<\/li>\n<li>Idioma Internacional garantiza que todo comentario recibido se maneja de manera confidencial, protegiendo la identidad de los clientes\/estudiantes en los procesos de informe y resoluci\u00f3n.<\/li>\n<li>En caso de que un caso no se maneje de manera satisfactoria, esta puede ser escalada al Director de Operaciones.<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<div>En la secci\u00f3n \u201cCanales de comunicaci\u00f3n y horarios de atenci\u00f3n\u201d, podr\u00e1 encontrar los correos electr\u00f3nicos del equipo de Idioma Internacional.<\/div>\n<div>\u00a0<\/div>\n<h4>3. Canales de comunicaci\u00f3n y horario de atenci\u00f3n<\/h4>\n<div>\n<p>Idioma Internacional, tiene el compromiso de brindar un servicio de atenci\u00f3n eficiente y personalizado para asegurar el \u00e9xito y satisfacci\u00f3n con nuestros Programas de Ingl\u00e9s. A continuaci\u00f3n, encontrar\u00e1 los puntos de contacto y los horarios en los que podr\u00e1 comunicarse con el equipo de trabajo.<\/p>\n<p>Dependiendo de la situaci\u00f3n o consulta que se presente, podr\u00e1 dirigirse al \u00e1rea correspondiente, garantizando una soluci\u00f3n r\u00e1pida y efectiva. El equipo de profesionales de Idioma Internacional est\u00e1 disponible para atender sus solicitudes de lunes a viernes, de 8:00 a.m. a 5:00 p.m., a trav\u00e9s de correo electr\u00f3nico. Toda solicitud, ser\u00e1 respondida en un plazo de 24 horas en d\u00edas h\u00e1biles luego de recibida.<\/p>\n<\/div>\n<div>\u00a0<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a6059 elementor-widget elementor-widget-image\" data-id=\"c0a6059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"928\" height=\"624\" src=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22.png\" class=\"attachment-large size-large wp-image-41673\" alt=\"\" srcset=\"https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22.png 928w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-300x202.png 300w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-768x516.png 768w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-20x13.png 20w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-36x24.png 36w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-48x32.png 48w, https:\/\/idiomacr.com\/wp-content\/uploads\/2024\/12\/image-22-600x403.png 600w\" sizes=\"(max-width: 928px) 100vw, 928px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83dbd44 elementor-widget elementor-widget-text-editor\" data-id=\"83dbd44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Pol\u00edticas de Privacidad<\/h3>\n<div><strong>\u00a0<\/strong><\/div>\n<h4><strong><span lang=\"ES-MX\" style=\"font-size: 11pt; font-family: Poppins;\">1.<span style=\"font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\"> \u00a0<\/span><\/span><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\">Pol\u00edticas de privacidad y seguridad de datos<\/span><\/span><\/strong><\/h4>\n<p>Idioma Internacional est\u00e1 comprometido con proteger la privacidad y la seguridad de los datos personales de clientes y estudiantes. Para obtener informaci\u00f3n detallada sobre las pol\u00edticas de privacidad, recopilaci\u00f3n, uso y protecci\u00f3n de datos, as\u00ed como los derechos de los usuarios, le invitamos a consultar la siguiente p\u00e1gina web.<\/p>\n<p>\u00a0<\/p>\n<h3>Sobre la modificaci\u00f3n de las pol\u00edticas\u00a0<strong><span style=\"text-indent: -18pt; text-align: var(--text-align); font-size: 14.6667px;\"><span style=\"font-family: Poppins;\"><br \/><\/span><\/span><\/strong><\/h3>\n<p>\u00a0<\/p>\n<p><strong>1. Cl\u00e1usula de modificaci\u00f3n de pol\u00edticas<\/strong><\/p>\n<p>Nos reservamos el derecho de realizar modificaciones, actualizaciones o ajustes a estas pol\u00edticas en cualquier momento, sin necesidad de previo aviso. Dichos cambios entrar\u00e1n en vigor de manera inmediata una vez sean publicados en este documento o en la plataforma correspondiente. Recomendamos a nuestros usuarios revisar regularmente las pol\u00edticas para estar al tanto de cualquier modificaci\u00f3n. El uso cont\u00ednuo de nuestros servicios, despu\u00e9s de la publicaci\u00f3n de los cambios, implicar\u00e1 la aceptaci\u00f3n de los mismos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BELT Privacy Policy &amp; Terms and Conditions Privacy Policy This Privacy Policy outlines the terms under which Idioma Internacional handles and protects the information provided by its users. Our company is committed to the security of its users&#8217; data. When we ask you to join our database, we ensure that it is only used in [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41662","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BELT Terms and Conditions - Idioma Internacional CR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idiomacr.com\/en\/belt-terms-and-conditions-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BELT Terms and Conditions - Idioma Internacional CR\" \/>\n<meta property=\"og:description\" content=\"BELT Privacy Policy &amp; Terms and Conditions Privacy Policy This Privacy Policy outlines the terms under which Idioma Internacional handles and protects the information provided by its users. 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